Tooling
Monitoring via Pagerduty, Squadcast , Datadog, Azure Application Insights ,AWS Cloudwatch
Triaging via Prometheus/Loki/Grafana, Loki, SQL Databases, Splunk, Kubernetes , Kibana, Zabbix, Scavenger
TCP dump / Packet captures analysis via Wireshark / Corvil
Ticketing via ServiceNow, JIRA, Salesforce.
Managing RCA & Problem tickets workflow
Knowledge documentation on JIRA/Confluence wikis
Logging tools
Spectrum, PRTGPlotters, CORVIL, Npulse, Cisco Prime, Sevone, Solarwinds